Returns & Exchanges
Updated: September 17, 2025
Eligibility
- Return or exchange within 7 days of delivery or pickup.
- Items must be unworn, unwashed, and in original condition with tags.
- Footwear must be tried on indoors only.
Non‑returnable items
- Gift cards and discounted final‑sale items.
- Underwear/socks once opened (for hygiene).
How to start a return
- WhatsApp us at +254 700 000 000 with your order number.
- Pack the item securely; include proof of purchase.
- We’ll arrange a rider drop‑off (Nairobi) or courier (other towns).
Refunds are issued to your original payment method. Shipping fees are non‑refundable unless we made an error.